We’ve reduced the use of our shop by 80% during shelter-in-place. 50% of us are working only from home, and the rest of us have scheduled our use of the shop so we can work one person per room.
We’re following CDC and OSHA guidelines and have never been so tidy.
Procedures and protocols include:
We know that you want to plan your future event, but are unsure of when that will be. We’ve updated our event and rental policy in case you need to make any adjustments.
Event and Rental Policy
If the event/rental is being canceled:
25% cancellation fee – with at least 1 week’s notice
50% cancellation fee – with less than a week’s notice
If the event/rental is being rescheduled:
0% rescheduling fee – with at least 1 week’s notice
10% rescheduling fee – with less than a week’s notice
We’ve increased our satisfaction guarantee period from 3 months to 4 months on all products by Rock the Bike. Let us know if you are not satisfied and we’ll make it right.
Current Turnaround Times:
Online orders = 1 week to ship
Custom orders = 3–5 weeks to ship
Let us know if you have a deadline!
We can be reached at customerservice@rockthebike.com or call us at 1-888-354-2453 M-F 9 am-5 pm PST.
Read MoreWe would like to express gratitude to our customers and partners who’ve helped us build enough stability to keep our team together through this crisis so far. We are grateful for the health of our team and their families. We are thankful for the clear skies and the hope that climate change can be tackled with the same force of collective action that we’re aiming at a virus. And, when that happens, we are hopeful it will lift everyone up, not leave people behind.
Rock The Bike is helping out during this time with our unique engineering and 3-D printing skills!
Thank you for staying connected with us during this difficult time! We look forward to continuing to bring you bike-powered fun in the future and in your home!!
Read MoreLearn how to assemble your Fender Blender Pro with crewmember Maisha from the Rock The Bike events team.
For best results have your owner’s manual in addition to this video.
Packaging: 0:13
Crossbeam: 0:53
Rear Legs: 1:45
Pedals: 2:48
Wheel & Chain: 3:27
Seat Post: 5:11
Stem & Handlebars: 5:58
Blender Base: 7:03
Transportation: 7:50
Blending: 8:03
Anyone can do it! Get ready to blend by following our best tips.
Still having trouble? Contact us for more help. 888-354-2453
Read MoreAre you looking to get a replacement seat post clamp/lever? We have an older style and new style. Help us determine which style you have so we make sure to send the compatible part.
Please let us know in the NOTES section of your order.
In order to figure out which style is compatible with your bike, you will need to look at the area beneath the clamp on the frame.
Does it have a screw hole?
YES screw hole = newer style
NO screw hole = older style
Finally, we have a bike generator that allows customers to simply plug in regular devices with no intermediate box or circuit. You pedal, the device turns on. Direct, immediate, simple.
But not all devices are compatible. The Off the Wall Generator will only power devices that have a switching power supply.
How do I tell if my device has a switching power supply? If you look at the back it will read “INPUT: 100 – 240V” on the back of the device, as seen below. If the device reads anything differently it will not be compatible.
Once you’ve figured out if your device is compatible with the Off the Wall Generator. Here are some next steps to follow:
1. Once you’re set up and ready to pedal, DON’T plug in any device that is irreplaceable. A perfect example would be a vintage guitar amplifier. Why risk it?
2. DO plug-in devices with a Switching Power supply. You will know if your device has a Switching Power supply if you see “Input 100-240V” written on the power supply. Examples include most newer chargers and power cords for laptops, cell phones, tablets, and many other devices.
3. Pedal Power should be an attended activity. We do not recommend leaving your Off The Wall unattended for several reasons. 1) People could plug in the wrong kind of devices, ruining them and possibly risking electrical fire. 2) Any time people get on and off a bike there’s a chance your help will be needed to make that safe and easy. 3) Any time a bike is unattended there’s a higher chance people will get on and pedal really fast, which can cause damage to some devices. See #5 below.
4. Gearing matters. DO choose a bike with gears. Do put the bike in a medium-hard gear, probably not the hardest gear on the bike. If your bike has 3 speeds in the front, you probably want to be in the middle group, and then choose the hardest or 2nd hardest gear in the back. Once you determine what the best gear is for pedaling, DO NOT let your pedalers change the gear. You may want to tape the shifter or use the limit screws of the derailleur to lock the gear. You will know you need to be in a harder gear if your device turns off even when you are consistently pedaling. You will know you need to be in an easier gear if it feels too hard! You will know you are in the right gear IF, when you plug in a 60 Watt device, such as a laptop computer, pedaling feels like biking around town. You can use a watt meter of voltage tester (see below) to help with this test. Keep in mind a laptop that is fully charged already will consume no power. Best to allow your laptop to drop to 50% charge or lower before trying the test.
5. This product has no over-voltage protection. Some devices can be damaged by pedaling really fast, and this is more likely to happen if the bike is in too hard of a gear. In our experience, pedaling too fast is not something you will ever do by accident. It only happens when a pedaler gets on and wants to see what happens when they pedal like crazy. So as long as you don’t allow that to happen you will not have to worry.
6.DO use a watt meter or voltage tester rated for more than 240v or more. The a watt meter is a power measuring device intended for homeowners. We sell one and you can also buy it at hardware stores. When set to Voltage mode, it helps you set your gear. Voltage range should be around 120-200. When set to Wattage mode it shows you exactly how much power you are providing. Highly educational!
Given all these warnings, you may be wondering what an ideal usage is. Here are some examples:
Read More